A practical planning guide from Briony Portable Toilets.
A ten-minute phone call before booking will save you every kind of surprise later. Here is what to ask, why it matters, and what a good answer sounds like.
Confirm that delivery, pickup, standard servicing, and consumables (tissue, hand-sanitizer, deodorizer) are all included in the quoted price. Watch for surcharges labeled as 'environmental fee,' 'fuel surcharge,' or 'restock fee' — reputable providers roll these into the base price. Anything not covered should be identified up front.
Ask what day of the week the unit will be serviced, what services are performed, and how additional service visits are priced. Weekly service should include full pumping, chemical restock, tissue restock, and interior cleaning. Skimping on any of these is a red flag.
Ask what the emergency response window is (industry standard is two to four hours in metro areas) and who to call outside business hours. Verify that emergency response is included in the base rate or, if surcharged, what the after-hours rate is.
Confirm the provider carries general liability insurance, is licensed for waste transport in the state, and follows environmental disposal requirements. For long-term commercial or federal contract work, ask for a certificate of insurance naming your project as an additional insured.
The answer should be specific: pressure-washed inside and out, sanitized with commercial disinfectants, deodorized with fresh chemical treatment, restocked with tissue and hand-sanitizer, inspected for damage. Vague answers about cleanliness are a red flag.
Providers should be able to confirm ADA-compliant units and luxury restroom trailers are available on your dates, not just theoretically part of the fleet. Ask for photos of the specific unit or trailer being reserved for you.
Long-term flexibility matters. Confirm that adding units, extending the rental window, and swapping unit types (standard for ADA, standard for luxury trailer) can be handled on short notice. Ask what notice period is required and whether pricing changes.
Once you have the fundamentals from this guide, the next step is a written quote tailored to your project. Call our Fargo office at 701-987-0097 or use our online quote form. Quote requests during business hours are typically returned the same business day.
Call 701-987-0097 or request a quote online. Our team will walk you through your options.
We serve the entire Fargo-Moorhead metro and Cass County. See our Areas Served page for the full list.
One to two weeks is ideal, though same-week and same-day service is often available.
Yes — every unit is pressure-washed, sanitized, and inspected between rentals.
Just call the office. We can add units, increase service frequency, or extend rentals at any time.
Call today for fast delivery and a free quote across Fargo-Moorhead.
